RENTAL POINT PRIVACY POLICY & DATA HANDLING NOTICE

Effective Date: October 4, 2026
Last Revised: October 4, 2026
Version: 1.0

This Privacy Policy explains how Rental Point, operated by CSE-CARRIER SOLUTIONS EXPRESS LLC (“Rental Point,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when customers use our websites, online booking platform, rental services, customer support channels, or related services.

This policy applies to Rental Point services, including:

• rentalpoint.net
• book.rentalpoint.net
• Rental Point online booking and customer portals
• Rental Point vehicle rental and reservation services
• communications related to reservations, payments, verification, vehicle pickup, return, claims, and customer support

By using Rental Point services or submitting information through our platform, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on the services you use, we may collect the following categories of information.

Personal and Contact Information

This may include:

• Full name
• Email address
• Telephone number
• Residential or mailing address
• Date of birth
• Emergency or additional contact information
• Information provided through customer communications

Driver and Identity Verification Information

To verify identity and rental eligibility, we may collect:

• Driver’s license number
• Driver’s license issuing jurisdiction
• Driver’s license expiration date
• Images of the front and back of a driver’s license
• A current selfie or identity photograph
• Proof of current residential or mailing address
• Other documents reasonably necessary to verify identity or rental eligibility

Customers should not send payment card numbers, passwords, security codes, or other unnecessary confidential information through chat or ordinary email.

Insurance Information

When a renter elects to use personal insurance or when insurance verification is otherwise required, we may collect:

• Insurance company name
• Policy information
• Coverage information
• Insurance documentation
• Verification information provided by the customer or an authorized insurance-verification provider

Reservation and Vehicle Information

We may collect information relating to:

• Vehicle reserved or rented
• Reservation number
• Pickup and return dates and times
• Pickup and return locations
• Rental extensions or modifications
• Mileage
• Fuel level
• Vehicle inspection information
• Vehicle photographs
• Damage documentation
• Additional drivers
• Optional rental products and services
• Communications relating to the rental

Payment and Transaction Information

Rental Point uses third-party payment processors, including Stripe, to process electronic payments.

Full payment card numbers are processed by the payment provider and are not intended to be stored directly by Rental Point’s booking platform.

Rental Point may retain transaction-related information such as:

• Payment status
• Transaction identifiers
• Amount paid
• Refund information
• Security deposit information
• Authorization or payment status
• Chargeback or dispute information

Technical Information

When you use our websites or booking platform, certain technical information may be automatically generated or collected, including:

• IP address
• Browser and device information
• Date and time of access
• General location information derived from your device or browser
• Application and system logs
• Information necessary to maintain security, troubleshoot errors, and operate the platform

The Rental Point booking application does not currently use third-party advertising trackers for behavioral advertising.

2. HOW WE USE PERSONAL INFORMATION

Rental Point may use personal information for legitimate business purposes, including to:

• Create and manage reservations
• Verify customer identity
• Verify driver eligibility
• Verify insurance information
• Process payments and refunds
• Process security deposits
• Prepare rental agreements and electronic signatures
• Communicate with renters about reservations
• Manage pickup and return procedures
• Conduct vehicle inspections
• Document vehicle condition
• Process extensions or reservation changes
• Respond to customer questions and support requests
• Investigate accidents, damage, claims, disputes, fraud, or misuse
• Protect Rental Point vehicles, customers, staff, and business operations
• Maintain accounting and transaction records
• Comply with legal, tax, regulatory, insurance, and law-enforcement requirements
• Establish, exercise, or defend legal claims
• Improve the reliability and operation of our services

We do not collect personal information simply for resale to third parties.

3. DRIVER’S LICENSES AND IDENTITY DOCUMENTS

Rental Point collects driver’s license and identity documentation because vehicle rental requires verification of the renter’s identity and eligibility.

Access to these documents should be limited to Rental Point personnel and service providers who reasonably require access for rental operations, identity verification, insurance, claims, disputes, fraud prevention, legal compliance, or system administration.

Identity documents are not intended for advertising purposes.

4. RETENTION OF IDENTITY DOCUMENTS

Rental Point’s operational policy is to retain driver’s license images, selfies, proof-of-address documents, and similar identity-verification documents only for as long as reasonably necessary for the rental and related business purposes.

Unless a longer period is necessary because of an accident, insurance claim, payment dispute, chargeback, suspected fraud, legal hold, regulatory requirement, litigation, or other legitimate legal or business need, Rental Point’s target retention period for identity-verification documents is:

the duration of the rental plus up to 90 days after the rental is closed.

When continued retention is no longer reasonably necessary, identity-verification documents should be deleted or otherwise removed from active operational systems in accordance with Rental Point procedures.

Reservation records, rental agreements, transaction records, accounting information, claims records, and other business records may be retained for longer periods when reasonably necessary for tax, accounting, legal, insurance, dispute-resolution, fraud-prevention, or recordkeeping purposes.

If information is subject to a legal hold or active dispute, deletion may be delayed until the matter is resolved.

5. PAYMENT INFORMATION

Electronic payments are processed through third-party payment providers such as Stripe.

Rental Point does not intend to directly store complete customer payment card numbers through its booking application.

Payment providers may collect and process payment information under their own privacy policies, terms, and security practices.

Rental Point may receive and retain limited payment-related information necessary to identify transactions, confirm payment status, issue refunds, manage security deposits, and handle disputes.

6. THIRD-PARTY SERVICE PROVIDERS

Rental Point may use service providers to operate portions of its business.

These may include providers such as:

• Stripe for payment processing
• Google Maps or related Google services for location and address functionality
• Bonzah or other insurance-related providers when selected or used by the customer
• Email, SMS, hosting, infrastructure, document-storage, and communications providers
• Professional advisers, insurers, claims administrators, accountants, attorneys, or technology providers when reasonably necessary

Service providers may receive information only when reasonably necessary to perform services on Rental Point’s behalf or at the customer’s request.

Third-party services operate under their own terms and privacy practices.

7. INSURANCE AND CLAIMS

When an accident, vehicle damage, insurance claim, payment dispute, or other incident occurs, Rental Point may use and disclose relevant customer, reservation, vehicle, payment, identity, insurance, inspection, photograph, and communication records as reasonably necessary to investigate and resolve the matter.

Information may be shared with insurers, claims administrators, payment processors, law enforcement, attorneys, vehicle owners, repair facilities, or other appropriate parties when reasonably necessary for the claim or legal process.

8. DISCLOSURE OF INFORMATION

Rental Point may disclose personal information when reasonably necessary:

• To provide the rental service
• To process payments
• To verify identity or insurance
• To investigate damage, accidents, fraud, or disputes
• To enforce rental agreements or company policies
• To protect Rental Point property or vehicles
• To comply with court orders, subpoenas, law-enforcement requests, or other legal obligations
• To protect the safety or legal rights of Rental Point, customers, employees, or others
• To professional advisers or service providers performing legitimate services for Rental Point

Rental Point does not intend to disclose customer identity documents publicly.

9. SECURITY

Rental Point uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our online services use encrypted HTTPS connections when transmitting information between the user’s browser and the Rental Point platform.

Sensitive booking and document-related responses are configured to avoid unnecessary caching where supported by the application.

Payment card processing is delegated to specialized payment providers rather than being handled directly by Rental Point’s booking platform.

No online platform, storage system, or method of electronic transmission can guarantee absolute security. Customers should therefore avoid sending unnecessary sensitive information through ordinary email, text message, or chat.

If Rental Point becomes aware of a security incident involving personal information, we will evaluate the incident and take reasonable action consistent with applicable law and the circumstances.

10. ELECTRONIC SIGNATURES AND DOCUMENT UPLOADS

Rental Point may request consent to:

• Use electronic signatures
• Receive rental agreements electronically
• Upload driver’s licenses
• Upload insurance documents
• Upload proof of address
• Submit vehicle or identity photographs

Information submitted for these purposes may be associated with the customer’s reservation and maintained as part of the rental record.

11. CUSTOMER PRIVACY RIGHTS

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.

These rights may include the right to:

• Request confirmation that Rental Point maintains personal information about you
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of information maintained about you
• Request information about how your information is used
• Withdraw certain consent where applicable
• Exercise other rights granted by applicable privacy law

Some requests may be denied or limited when Rental Point must retain information for:

• An active rental
• An insurance claim
• A payment dispute or chargeback
• Fraud prevention
• Legal compliance
• Tax or accounting requirements
• Contract enforcement
• Litigation or anticipated litigation
• Other legitimate legal obligations

Rental Point may verify your identity before fulfilling a privacy request in order to prevent unauthorized disclosure or deletion of customer information.

Rental Point will not discriminate against a customer solely because the customer submitted a legitimate privacy request.

12. HOW TO SUBMIT A PRIVACY REQUEST

Privacy-related requests may be submitted to:

admin@rentalpoint.net

Please include enough information for Rental Point to identify your account or reservation.

For security purposes, we may request additional information to confirm the identity of the person making the request.

Do not send full payment card numbers, passwords, or security codes in a privacy request.

13. CHILDREN

Rental Point vehicle rental services are not intended for children.

We do not knowingly collect personal information from children for the purpose of renting vehicles to them.

14. THIRD-PARTY WEBSITES AND SERVICES

Rental Point services may contain links to third-party websites or services.

Rental Point is not responsible for the privacy practices, security practices, content, or policies of independent third parties.

Customers should review the privacy policies of any third-party service they choose to use.

15. BUSINESS TRANSFERS

If Rental Point or CSE-CARRIER SOLUTIONS EXPRESS LLC is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of all or part of its business, customer information may be transferred as part of that transaction where legally permitted.

Any successor receiving personal information would remain subject to applicable privacy obligations.

16. LEGAL COMPLIANCE

Rental Point may retain or disclose information when reasonably necessary to comply with applicable law, legal process, regulatory requirements, insurance requirements, court orders, or lawful governmental requests.

Nothing in this Privacy Policy is intended to limit rights granted to a consumer by applicable law.

17. CHANGES TO THIS PRIVACY POLICY

Rental Point may update this Privacy Policy from time to time as its services, technology, legal obligations, or business practices change.

The current version will display an updated “Last Revised” date.

Material changes may also be communicated through the booking platform or other appropriate communication methods.

The version of the Privacy Policy in effect at the time of a transaction or reservation may be retained with the related business records.

18. CONTACT INFORMATION

For questions regarding this Privacy Policy or Rental Point’s handling of personal information, contact:

Rental Point
Operated by CSE-CARRIER SOLUTIONS EXPRESS LLC
Wisconsin, United States

Email: admin@rentalpoint.net

Website: rentalpoint.net
Booking Platform: book.rentalpoint.net

© 2026 Rental Point / CSE-CARRIER SOLUTIONS EXPRESS LLC. All rights reserved.